Find answers to common questions about our products, services, and policies.
Help Center
Frequently Asked Questions
Find detailed answers about our natural calming solutions, order tracking, and B2B wholesale opportunities. Navigate through the categories below.
Product & Safety
Are these calming products safe for puppies and kittens?
Yes, absolutely! Our formula uses 100% drug-free maternal pheromones. It is entirely safe for pets of all ages, including newborns, nursing mothers, and senior pets, without causing any sedation.
Are there any side effects to using pheromone products?
No. Because our products are completely drug-free and rely on natural biological signals (pheromones), there are no harmful side effects, drowsiness, or long-term health risks associated with their use.
Do these products have a noticeable scent or odor?
Our pheromone products are completely odorless to humans and other non-target species. Only the specific targeted species (dogs or cats) possess the receptors to detect these soothing signals.
Can I use the collar and the diffuser at the same time?
Yes! In fact, combining them provides the best results for highly anxious pets. The diffuser ensures a peaceful home environment, while the collar provides on-the-go comfort during walks or vet visits.
How long does it take to see results?
Many pet owners observe a significant reduction in stress behaviors (like scratching or excessive barking) within 24 to 48 hours. For deeply ingrained behavioral issues, we recommend continuous use for at least 2-3 weeks.
Usage & Application
How tight should the calming collar be on my pet?
The collar should be fitted snugly but comfortably. A good rule of thumb is to ensure you can comfortably fit two fingers between the collar and your pet's neck. Cut off any excess length after fitting.
Is the calming collar waterproof? Can my pet bathe with it?
Yes, the collars are water-resistant. They will continue to work effectively even if your pet gets caught in the rain. However, for prolonged shampooing or swimming, we recommend removing it temporarily to preserve the pheromones.
Where is the best place to plug in the calming diffuser?
Plug the diffuser in an open outlet within the room where your pet spends the most time. Avoid plugging it behind heavy furniture, curtains, or under shelves, as this can block the upward flow of the calming vapor.
How often should I replace the collar or diffuser refill?
Our advanced calming collars provide continuous relief for up to 60 days (depending on the specific model). The diffuser liquid refills should be replaced every 30 days to maintain optimal ambient calming in your home.
Shipping & Returns
How long does standard shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically. Expedited options are available at checkout if you need the product sooner.
Do you ship internationally?
Yes, we provide global shipping. International delivery times vary depending on the destination and customs processing, usually ranging from 7 to 14 business days.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our fulfillment center, you will receive an email containing a live tracking link so you can monitor your package's journey to your doorstep.
What is your return and refund policy?
We stand by our products with a 30-Day Satisfaction Guarantee. If you do not see an improvement in your pet's stress levels after using the product as directed for 30 days, contact our support team for a hassle-free refund.
Wholesale & B2B
Do you offer a wholesale program for retailers and vet clinics?
Yes, we partner with pet stores, veterinary clinics, and international distributors. Our B2B wholesale partners enjoy exclusive tiered pricing, priority order fulfillment, and a dedicated account manager to assist with bulk needs.
What is the Minimum Order Quantity (MOQ) for a wholesale account?
To qualify for our exclusive wholesale margins and tiered pricing, we require an initial Minimum Order Quantity (MOQ) of $900.00 USD per order. Once your business account is approved, you will unlock full access to our B2B pricing structure.
How long does it take to get approved for a wholesale partnership?
Our B2B team reviews all wholesale applications promptly. You can expect to hear back from us within 1 to 2 business days. If you are ready to scale your pet care offerings, you can start the process right now.
$21.99Original price was: $21.99.$19.99Current price is: $19.99.
“3 Pack Calming Collar Efficient Relieve Reduce Anxiety Stress Pheromones Calm Relaxing Comfortable Breakaway Collars Adjustable for Small, Medium Large Cat, Kittens” has been added to your cart. View cart