Return & Refund Policy

Effective Date: January 1, 2026

At Tcllka, we are fully committed to providing premium, 100% drug-free pet calming solutions. We understand that every dog and cat is unique, and while our products are clinically proven to help reduce anxiety, we know that results can vary. We want you to be completely satisfied with your purchase. Our detailed Return & Refund Policy is designed to ensure a stress-free shopping experience for all our customers.

30-Day Satisfaction Guarantee

We proudly stand by the clinical effectiveness of our dog calming collars, cat calming diffusers, and pheromone refill packs. If you do not observe a noticeable reduction in your pet’s stress, anxiety, or aggressive behavior within 30 days of receiving your order, you are eligible for a full refund or a product exchange.

Conditions for Returns and Refunds

To be eligible for a return under our satisfaction guarantee, please ensure that you meet the following criteria:

• Timeframe: Return requests must be initiated within 30 days from the exact date your package was delivered.
• Proof of Purchase: You must provide your original order number and a receipt or proof of purchase directly from tcllka.store. We cannot process returns for Tcllka products purchased from third-party retailers or unauthorized sellers.
• Product Condition: While we gladly accept opened and used items under our 30-day satisfaction guarantee, products that are heavily damaged, intentionally altered, or abused by the user will not be accepted for a refund.

Non-Returnable Items

Please note that certain items cannot be returned:

• Gift cards and digital gift certificates.
• Items marked as “Final Sale” or promotional free gifts.
• Products purchased through unauthorized third-party resellers.

How to Initiate a Return

If you meet the conditions above and wish to return your Tcllka product, please follow these simple steps:

1. Contact Us: Send an email to our Customer Support team at contact@tcllka.store with the subject line “Return Request – Order #[Your Order Number]”. Please include a brief explanation of why the product did not work for your pet.
2. Receive Your RMA: Our team will review your request within 24 business hours and provide you with a Return Merchandise Authorization (RMA) number, along with the exact shipping address for our nearest fulfillment center.
3. Pack and Ship: Package the item securely. Please write the RMA number clearly on the outside of the package. Ship it back to us using a trackable shipping service. Note: Return shipping costs are the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item sent by Tcllka.

Refund Processing Timeline

Once our facility receives and inspects your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed automatically.
• A credit will be applied to your credit card or original method of payment within 5 to 7 business days.

Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@tcllka.store.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective pheromone diffuser or damaged collar for the exact same item, please send us an email at contact@tcllka.store with photographic proof of the damage.